Connection information:
TCP Port 443 needs to be open between user workstations and your Cloud URL to access the Carousel user interface over the internet.
Web Sockets need to be open between your user workstations and your Cloud URL if your network proxy filters all web requests.
For customers in the US, TCP Port 443 needs to be open between user workstations and https://carousel-cloud-customer-data-us-east-2.s3.amazonaws.com to download assets from the UI.
For customers in Canada, TCP Port 443 needs to be open between user workstations and https://carousel-cloud-customer-data-ca-central-1.s3.amazonaws.com to download assets from the UI.
and
TCP Port 443 needs to be open between your Media players and your Cloud URL.
For customers in the US, TCP Port 443 needs to be open between Media Players and https://carousel-cloud-customer-data-us-east-2.s3.amazonaws.com to download assets from Carousel Cloud.
For customers in Canada, TCP Port 443 needs to be open between Media Players and https://carousel-cloud-customer-data-ca-central-1.s3.amazonaws.com to download assets from Carousel Cloud.
Please note: AWS internal infrastructure is extremely complex and subject to change. The above url’s will resolve to many different IP addresses which are always changing. Carousel has no control or visibility into this, it is simply how AWS works.
Some customers use on-premise data sources such as EMS that require Carousel Cloud to connect inside of their networks which may require whitelisting of the following IP Addresses:
US Customers |
|---|
13.59.234.222 |
3.129.173.152 |
3.131.58.249 |
3.132.177.168 |
3.14.232.176 |
3.18.67.182 |
3.18.88.37 |
3.19.163.4 |
3.23.170.227 |
CA Customers |
3.96.246.117 |
52.60.219.156 |
99.79.17.36 |
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Web Sockets* also need to be open between your Media players and your Cloud URL if your network proxy filters all web requests.
This allows the players to be able to get on-demand content, alert content and channel change notifications from the Cloud
mail.carouselsignage.net is used to invite new users to join your Cloud Account so be sure to whitelist that as well
*Media players will still be able to change content/channels without WebSockets but it may be delayed up to a few minutes, also the player status will remain orange for connected players
Your Media players also need to be able to access:
The URL(s) of streaming network video you wish to display (port can be specified in URL)
The URL(s) of websites used for interactive bulletins.
Important note about Brightsign:
Here is a KB outlining URL and port requirements for BSN Cloud: BSN.Cloud Ports and URLs for Players and Software
Any questions about the above Brightsign URL document or Brightsign player setup should be directed to support@brightsign.biz
This is a basic diagram of a Carousel Cloud system:
Training Materials
Carousel Academy pages are hosted on https://tightrope.atlassian.net
Carousel Academy Videos are hosted on https://app.screenweave.com