Please note that Express players are an add on feature that may not be included with your subscription. Please get in touch with your Customer Success Manager for more information.
Known Issue: macOS Sonoma Compatibility
The macOS Screen Saver has reported compatibility issues with Sonoma. Apple Developer Feedbacks FB13301347 and FB13424223 are open with Apple on this issue. We are hopeful that these issues will be addressed in future macOS updates.
Screen Saver Setup Instructions
To get started, use the following steps to create at least one Screen Saver Configuration:
Start by logging into your Carousel Cloud Account and navigating to Configure > Players > Express Players and press the How to Share button to the right of the Express Player you wish to use as your screensaver.
Download the provided disk image using the download button provided
This will download the Carousel Screen Saver installer. You can use the same installer on any compatible Mac, it is not unique to the computer you are using. Simply double click the Carousel.Cloud.Screen.Saver.dmg file to install the screensaver on your computer.
Once the Screen Saver has been installed you will need to set the appropriate Screen Saver settings on your Mac. They can be found in System Preferences > Desktop & Screen Saver under the Screen Saver tab.
Select the Carousel Cloud Screen Saver and then select the Screen Saver Options. Copy and Paste in the Site Name and Player ID from the Screen Saver Configuration you created earlier and press Done.
Your Carousel Cloud Screen Saver is now installed and configured! Next time the Screen Saver on your Mac is activated, your Carousel Cloud Channel will be displayed.
Here are a few options to try if you ever experience any problems with the Screen Saver:
Make sure the Site Name and Player ID are entered correctly in the Screen Saver Settings.
Watch for any error messages when the Screen Saver is launched.
Make sure you are using the most recent version of the macOS Screen Saver app.
Delete and re-install the macOS Screen Saver for Carousel Cloud.
Video content is not supported on the macOS Screen Saver player.