Carousel Cloud validates the files you upload and will prevent uploading of unsupported media types.
The following video file formats and codecs are supported:
MOV, MP4 and M4V file wrappers are allowed.
The following are supported only on 4K players.
* H.264/HEVC SDR video up to 2160p, 60 fps, Main/Main 10 profile
* HEVC Dolby Vision (Profile 5)/HDR10 (Main 10 profile) up to 2160p
The following are supported on all players.
HEVC SDR up to 1080p, 30 fps, Main/Main 10 profile
H.264 video up to 1080p, 60 fps, High or Main Profile level 4.2 or lower
H.264 Baseline Profile level 3.0 or lower with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 fps, Simple profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
JPG, JPEG, BMP, GIF, TIF, TIFF, and PNG image files are supported on all player types.
You can also upload a .Zip file full of images in order to quickly add multiple bulletins to Carousel.