Submit a Support Ticket

You will receive a reply to your support ticket within the defined Service Level Agreement (SLA) for your Carousel Cloud account: Support Packages

Please Note: If you are using a Carousel 7 (on-premise) system, we will no longer provide assistance, replacements, upgrades, or updates for these software and hardware products. The Carousel 7 knowledge base is still accessible at this link.

Example: YourCarouselCloudSite.carouselsignage.net

Is your question related to software or hardware?

What part of Carousel Cloud Software do you need help with?

What type of Carousel Cloud Player?

Please provide player model, operating system, and Carousel Cloud app version

Brief description of the question or issue

Please provide additional details, including any troubleshooting you have completed

Add file or drop files here