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Amazon Signage Stick Troubleshooting

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Troubleshooting Information and Guided Steps

  1. Restart your Amazon Signage Stick

  2. Ensure the device is connected to your network

  3. Verify that the Amazon Signage Stick has storage space available

    1. You can check available storage space by clicking the gear button on the remote and scrolling to the ‘Storage’ section

  4. Amazon Signage Stick players auto-update overnight, but be sure to check that the latest version of the Carousel Cloud app is installed on the device.

    1. Log in to Carousel

    2. Configure menu

    3. Players

    4. Dedicated Players

    5. Under "Show/Hide Columns"

    6. Check "Version"

  5. Reset the cache for the Carousel Cloud app

    1. Push the back button on the remote

    2. Toggle ‘Clear Cache’ to on

    3. Push the back button to confirm clearing the player cache

  6. Verify that the bulletin type or function you’re trying to use on the Amazon Signage Stick is supported in Carousel Cloud

    1. Supported Carousel Cloud Features

  7. Watch for and record any error messages on the Amazon Signage Stick when the device is powering on

  8. If you’re not the Carousel Site Admin for your organization, you may need to reach out to those individuals within your organization to assist with additional troubleshooting steps as needed

  9. If you are still stuck at this point, please gather the following information and then submit a support ticket to us as follows:

    1. Data Gathering

      1. Carousel Cloud app version

      2. Amazon Signage Stick operating system version

      3. Amazon Signage Stick model

    2. Let us know which steps you have performed and which step you are stuck on

    3. Submit a support ticket with the data you just collected using this Carousel Cloud link.

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