Web Browser (PWA) Player Troubleshooting

Troubleshooting Information and Guided Steps

1. Restart your web browser

2. Restart your device

3. Ensure the device is connected to your network

4. Verify that the device has storage space available

5. In your web browser settings menu, check for and install any available updates

6. Disable hardware and/or graphics acceleration in your browser settings

7. Make sure sound output for the site is enabled in the web browser settings

8. Verify that the bulletin type or function you’re trying to use on the PWA player is supported in Carousel Cloud

   1. Supported Carousel Cloud Features

9. Watch for and record any error messages in the web browser when the web browser is showing or attempting to show Carousel Cloud content

10. If you’re not the Carousel Site Admin for your organization, you may need to reach out to those individuals within your organization to assist with additional troubleshooting steps as needed

11. If you are still stuck at this point, please gather the following information and then submit a support ticket to us as follows:

    1. Data Gathering

       1. Carousel Cloud Player app version

       2. Device operating system version

       3. Web browser

       4. Web browser version

    2. Let us know which steps you have performed and which step you are stuck on

    3. Submit a support ticket with the data you just collected using this Carousel Cloud link.