ChromeOS Troubleshooting

Troubleshooting Information and Guided Steps

1. Restart your ChromeOS device

2. Ensure the Chrome device is connected to your network

3. Verify that the Chrome device has storage space available

4. In the Chrome settings menu, check for and install any available updates

5. Verify that the bulletin type or function you’re trying to use on your ChromeOS device is supported in Carousel Cloud

   1. Supported Carousel Cloud Features

6. Watch for and record any error messages in the Carousel Cloud app when launched on the ChromeOS device

7. If you’re not the Carousel Site Admin for your organization, you may need to reach out to those individuals within your organization to assist with additional troubleshooting steps as needed

8. If you are still stuck at this point, please gather the following information and then submit a support ticket to us as follows:

   1. Data Gathering

      1. Carousel Cloud Player app version

      2. Chrome operating system version

      3. Chrome device model

   2. Let us know which steps you have performed and which step you are stuck on

   3. Submit a support ticket with the data you just collected using this Carousel Cloud link.