Connected Accounts let you display Canva designs in Carousel without copying and pasting share links. Once you connect your Canva account, you can browse and select designs directly inside the bulletin editor, and Carousel will keep displays in sync as you make edits in Canva.
Please Note:
Canva Presentations (icon shown below) are the only supported type of Canva file. All other types of Canva files, (Doc, Sheet, Video, Whiteboard, etc.) may display but are not supported.
Additional information about Carousel Cloud and Canva is explained here.
What You Can Show
Canva presentations and other multi-page designs from the Canva account you've connected.
When you create a Canva bulletin, you'll pick a design from a searchable list of everything in the connected account. There's no need to set sharing permissions on each design.
Requirements
A Canva account that can open the designs you want to display.
The person connecting the account needs to keep that Canva login active. If you revoke Carousel's access from inside Canva, the connection will stop working until you reconnect.
You can connect more than one Canva account — for example, a personal account and a team account. When editing a bulletin, you choose which connected account to pull the design from.
How it Works
Carousel periodically checks Canva for changes to your design. Edits you make in Canva automatically appear on your displays — there's no need to re-edit the bulletin.
For each bulletin, you choose whether to show the design as snapshots (the default) or live. Snapshots are captured images that refresh on a schedule — they're reliable, look consistent across players, and are the right choice for most designs. Choose live display when you need animations or transitions in your design to play on screen.
You set the page duration in Carousel — that controls how long each page of the design stays on screen.
Live display requires a public Share or Embed URL. Users that you have shared presentations as ‘View Only’ will not have access to those URLs.
Connecting Your Account
Please Note: You can connect multiple Canva accounts (for example, a personal Canva account and a work Canva account). When editing a bulletin, you choose which connected account to pull from.
Go to User Settings > My Connected Accounts > Add Account
From the drop-down list, choose Canva, name the account in Carousel as needed, and then click Connect
A Canva sign-in window opens. Sign in and approve the permissions Carousel requests to complete the account connection in the pop-up window from Canva. You must click Allow for Carousel to gain access to your Canva account.
The account appears in your list, ready to use in a Canva bulletin.
Re-authenticating
In rare cases, Carousel may lose access to your Canva account — typically because access was revoked or the token expired in a way it can't refresh on its own.
When this happens, you can fix the connection from either of two places:
From the bulletin editor. Bulletins using the account will show an error: "This connected account has an error and needs to be re-connected." A Re-Connect Here button appears next to the account — click it, sign in to Canva again, and the bulletin returns to normal. Your bulletin's design selection and settings are preserved through the reconnect — you don't have to rebuild anything.
From Settings > My Connected Accounts. The account will be flagged with an error. Open the account from that list and use the edit option to sign in to Canva again.
When the Account Owner is Removed from Carousel
A Connected Account is owned by the Carousel user who created it. If that user is later removed from your Carousel site, their Connected Accounts are removed as well.
Any bulletin that was using one of those accounts will go into an error state and stop playing — it won't fall back to the last snapshot, and it won't keep running until someone fixes it. To restore the bulletin, another user needs to:
Connect their own Canva account under My Connected Accounts (if they don't already have one).
Open the affected bulletin and assign the new connected account to it.
As long as the new account has access to the same design, no further changes are needed — the bulletin picks up where it left off. If the new account can't see the original design, you'll be prompted to choose a different one.
There's no way to "transfer" a Connected Account from a deleted user — each account is tied to the person who set it up. Plan ahead by making sure more than one team member knows how to reconnect content if a colleague leaves, so any error-state bulletins can be brought back online quickly.
Additional Information and Troubleshooting
"The previously selected design is no longer accessible." The design was deleted, moved out of the connected account, or its sharing was changed. Pick a different design or restore access in Canva.
Your account shows an error icon. From inside a bulletin, click Re-Connect Here to sign in again. From My Connected Accounts, edit the account to sign in again.
Edits in Canva aren't showing on the player. Carousel checks for updates every 15 minutes, not instantly. If the change still doesn't appear after that, confirm the design is still in the connected account and that the account isn't in an error state.