The following device types are currently supported.
iPad devices capable of running iPadOS 13+
Player Setup Instructions
To get started, set your iPad to automatically update installed apps (iOS 13+). Install the Carousel Cloud Player app from App Store, https://apps.apple.com/us/app/carousel-cloud-player/id1445565555. Once installed, launch the Carousel Cloud Player app to display Carousel Digital Signage on the iPad.
In order to use the Carousel Cloud Player App for iPad, you must already have a Carousel Cloud Account and iOS 11+ is required. Enterprise deployment with Jamf's device management system, requires Jamf Pro 10.0+.
When you launch the Carousel Cloud Player application, it will prompt you to enter your Carousel Cloud URL. Simply enter it in and select continue:
Then, either scan the QR code or browse to the URL on the screen to log in to Carousel and enter in the registration code to connect the Carousel player to your Cloud Account. Once registered, the player will begin to show your initial channel and will be available in your player dashboard to manage it's settings:
Carousel Cloud Player also has a configuration section in its app settings, but under normal usage, you shouldn’t have to touch these settings. To view and edit settings, launch the Settings app and navigate to Apps, then Carousel Cloud Player. The configuration options are described in the list below.
Site URL - Your Carousel Cloud URL. For example https://yourcloudURL.carouselsignage.net
Keep Aspect Ratio - Selecting this will maintain the aspect ratio of the channel by letterboxing the content as opposed to scaling it to the iPad .
Reset Settings - Selecting this will prompt for a Cloud URL the next time the app is launched.
Reset Cache - When set to On the Carousel Player will clear its content cache and download all content from the server when next run. This can be useful for troubleshooting.
Version - Displays the version info. This information should be provided to Tightrope Media Systems when opening support requests.
Make sure the Carousel Cloud URL is entered correctly in the app configuration in Jamf or in the settings app
Watch for any error messages when launching the Carousel Cloud Player app
Double tap the multifunction button on the remote and swipe up to exit the Carousel Cloud Player app
Make sure you are using the most recent version of the Carousel Cloud Player app
Reset the cache from the settings app
Delete and re-install the Carousel Cloud Player app (if downloaded from the App Store)
For information on video specifications required for video bulletins, video blocks, and live video bulletins please see:
Using DEP (Device Enrollment Program) and MDM (Mobile Device Management) with a MDM provider such as Jamf (https://www.jamf.com/), transforms an iPad with Carousel Player into a first class Digital Signage Device, with an unequaled zero-touch deployment.
Carousel Player running on a managed iOS device will read two settings from MDM configuration to make large scale deployment easier.
Server - This is your Carousel Cloud URL. This will override the URL field discussed earlier in the Configuration section of this document. Use this managed config option to easily point all managed players at the correct Carousel server. This value will override the value from the Settings app after launching the Carousel Player app and you should no longer edit it in there.
UDID - A unique device identifier. Use $UDID specifically when using jamf as a MDM provider. The UDID allows the Carousel Server to associate channel configuration information for the player after a factory reset of the player.
If the UDID is not the same after a factory reset of the iPad the Carousel Player application will not maintain its channel settings and will consume a new channel license.
See this article for more info on Carousel Cloud and Jamf