Player Hardware and Software Support Policy

Carousel will provide support for current Amazon Signage hardware (that is fully supported by Amazon), running the latest version of its operating system. When possible, we will also do our best to provide support for previous OS versions.

While our Carousel Cloud Player app may also run on older Amazon Signage devices and/or older OS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of the OS.

To resolve certain technical issues, you may need to upgrade to the latest version of the OS and/or upgrade to current Amazon Signage hardware that is fully supported by Amazon.

Carousel will provide support for devices running Android OS (where the hardware is fully supported), running the latest version of Android OS. When possible, we will also do our best to provide support for previous Android OS versions.

While our Carousel Cloud Player app may also work on older devices running Android OS and/or older Android OS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of Android OS.

To resolve certain technical issues, you may need to upgrade to the latest version of Android OS and/or upgrade to current Android hardware that is fully supported.

Carousel will provide support for current Apple TV hardware (that is fully supported by Apple), running the latest version of tvOS. We will also do our best to provide support for the immediately previous tvOS version.

While our Carousel Cloud Player app may also run on older Apple TV devices and/or older tvOS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of tvOS.

To resolve certain technical issues, you may need to upgrade to the latest version of tvOS and/or upgrade to current Apple TV hardware that is fully supported by Apple.

Carousel will provide support for current BrightSign hardware (that is fully supported by BrightSign), running the latest production version of BrightSignOS. We will also do our best to provide support for the minimum supported BrightSignOS version for a given player model.

While our Carousel Cloud app for BrightSign may also run on older BrightSign devices and/or older BrightSignOS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or a non-production version of BrightSignOS.

To resolve certain technical issues, you may need to upgrade to the latest production version of BrightSignOS, the latest beta version of BrightSignOS (to apply additional OS bug fixes not present in the production version), and/or upgrade to current BrightSign hardware that is fully supported by BrightSign.

Carousel will provide support for devices running ChromeOS (where the hardware is fully supported), running the latest version of ChromeOS. When possible, we will also do our best to provide support for previous ChromeOS versions.

While our Carousel Cloud Player app may also work on older devices running ChromeOS and/or older ChromeOS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of ChromeOS.

To resolve certain technical issues, you may need to upgrade to the latest version of ChromeOS and/or upgrade to current ChromeOS hardware that is fully supported.

Since there are many different devices that can operate as Express Players, we will do our best to provide support for hardware (that is fully supported), running the latest version of the available OS. When possible, we will also do our best to provide support for previous OS versions.

We will not implement software fixes for issues that only occur on unsupported hardware or unsupported software versions.

To resolve certain technical issues, you may need to upgrade to the latest version of the available OS and/or upgrade to hardware that is fully supported.

Carousel will provide support for current iPad hardware (that is fully supported by Apple), running the latest version of iPadOS. We will also do our best to provide support for the immediately previous iPadOS version.

While our Carousel Cloud Player app may also run on older iPad devices and/or older iPadOS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of iPadOS.

To resolve certain technical issues, you may need to upgrade to the latest version of iPadOS and/or upgrade to current iPad hardware that is fully supported by Apple.

Carousel will provide support for LG webOS hardware (that is fully supported by LG) that meets the following 3 criteria:

• The product is in the LG Standard Digital Signage Displays category

• The product is running LG webOS version 4.1, 6.0, 6.1, or 8.0

• The product has the SI Server Setting available in the device system settings

  • The SI Server Setting is required to deploy our application to LG webOS devices

While our Carousel Cloud Player app may also work on other LG webOS devices and/or other LG webOS versions without issues, we will not implement software fixes for issues that only occur on hardware or software versions that are not explicitly supported, as stated above.

To resolve certain technical issues, you may need to deploy a supported LG webOS version and/or deploy supported LG webOS hardware, as stated above.

Carousel will provide support for current Mac hardware (that is fully supported by Apple), running the latest version of macOS. We will also do our best to provide support for the immediately previous macOS version.

While our Carousel Cloud Player app may also run on older Mac devices and/or older macOS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of macOS.

To resolve certain technical issues, you may need to upgrade to the latest version of macOS and/or upgrade to current Mac hardware that is fully supported by Apple.

As of 10.6.2026, Carousel will provide support for any deployed/pre-existing Mersive Solstice Pod - Generation 3 hardware that has already been configured as a dedicated player, running the latest version of the Solstice OS. When possible, we will also do our best to provide support for previous Solstice OS versions.

• Going forward, all newly deployed Mersive Solstice Pod - Generation 3 hardware, as well as all future generations of other Mersive hardware, will only be supported as express players.

• Supported features for any deployed/pre-existing Mersive Solstice Pod - Generation 3 running as a dedicated player, mirrors Zoom Rooms players, where noted in other support articles.

• Note that Mersive has announced an end of support plan for the Mersive Solstice Pod - Generation 3, as shown here.

While our Carousel Cloud app may also work on other Mersive Solstice Pod devices and/or older Solstice versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of Solstice OS.

To resolve certain technical issues, you may need to upgrade to the latest version of Solstice OS and/or deploy Mersive Solstice hardware that is supported, as stated above.

Carousel will provide support for Philips Professional Q-line or D-Line hardware (that is fully supported by Philips), running the latest available OS version. When possible, we will also do our best to provide support for previous OS versions.

While our Carousel Cloud for Philips Displays app may also work on other Philips Professional devices and/or older OS versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of the OS.

To resolve certain technical issues, you may need to upgrade to the latest version of the available OS and/or deploy Philips Professional hardware that is supported, as stated above.

Carousel will provide support for Samsung Tizen hardware (that is fully supported by Samsung) that meets the following 3 criteria:

• The product is in the Commercial Samsung Tizen Displays category

• The product is compatible with the Samsung Smart Signage Platform Version 11 or newer

• The product is running Tizen Version 7.0 or newer

While our Carousel Cloud Player app may also work on other Samsung Tizen devices and/or other Samsung Tizen versions without issues, we will not implement software fixes for issues that only occur on hardware or software versions that are not explicitly supported, as stated above.

To resolve certain technical issues, you may need to deploy a supported Samsung Tizen version and/or deploy supported Samsung Tizen hardware, as stated above.

Carousel will provide support for ScreenBeam hardware that is:

• Fully supported by ScreenBeam

• Running the latest firmware

• Capable of running Digital Signage Mode

  • Digital Signage Mode is required to deploy our application to ScreenBeam devices

• When possible, we will also do our best to provide support for previous firmware versions

While our Carousel Cloud player may also work on other ScreenBeam devices or older firmware versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous firmware version, as stated above.

To resolve certain technical issues, you may need to upgrade to the latest firmware version and/or deploy supported ScreenBeam hardware, as stated above.

Carousel will provide support for the latest versions of Google Chrome and Microsoft Edge (where the underlying hardware and OS are fully supported).

While our Carousel Cloud Player may also run on devices or OS versions that are no longer supported, other web browsers, and/or older Google Chrome or Microsoft Edge versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware, unsupported operating systems, other web browsers, or previous Google Chrome or Microsoft Edge versions.

To resolve certain technical issues, you may need to use or upgrade to the latest version of Google Chrome or Microsoft Edge, upgrade to the latest available OS on the player, and/or upgrade to hardware that is fully supported.

Carousel will provide support for devices running Windows (where the hardware is fully supported), running the latest version of Windows. When possible, we will also do our best to provide support for previous versions of Windows.

While our Carousel Cloud Player app may also work on older hardware and/or older Windows versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware or on a previous version of Windows.

To resolve certain technical issues, you may need to upgrade to the latest version of Windows and/or upgrade to current Windows hardware that is fully supported.

Carousel will provide support for the latest version of the Zoom Rooms application (where the underlying hardware and OS are fully supported).

While our Carousel Cloud Player app may also run on hardware or OS versions that are no longer supported and/or older Zoom Rooms versions without issues, we will not implement software fixes for issues that only occur on unsupported hardware, unsupported operating systems, or previous Zoom Rooms versions.

To resolve certain technical issues, you may need to upgrade to the latest version of the Zoom Rooms application, upgrade the OS, and/or upgrade to hardware that is fully supported.