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Carousel Cloud Player Setup for Mac

  • Updated

Goal: Install and configure the Carousel Cloud Player app on a Mac computer, and also activate the Mac as a player in the Carousel Cloud web interface

Supported Carousel Cloud Features

Please note:

  • Carousel Cloud supports Macs running the following software:

    • The most current version of macOS

    • All other fully supported versions of macOS.  Fully supported means at minimum, all required security updates are applied.

Overview of the Setup Process

  1. Install the Carousel Cloud Player App (Manually or with an Apple MDM)

  2. Configure the Carousel Cloud Player App (Manually or with an Apple MDM)

  3. Activate the Mac as a player in the Carousel Cloud web interface

  4. Done!

Manual Carousel Cloud Player App Setup

If you are not using a separate Apple MDM system to set up your Macs, (e.g. Jamf, Mosyle, Moki, or Filewave) the first thing you will need to do is install the Carousel Cloud Player app manually on your Mac

  1. Install the Carousel Cloud Player app manually:

    1. Open the App Store app on the Mac

    2. Search for Carousel Cloud Player

    3. Select the Carousel Cloud Player app and choose Get

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  1. After the Carousel Cloud Player app has been installed and you open the app for the first time, you will be prompted to enter the player activation code (as shown below) in the Carousel Cloud web interface to allow the Mac to activate and communicate with your Carousel Cloud system

  1. Lastly, you will need to activate the Mac as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.

    1. To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article

  2. Once the Mac is activated in Carousel Cloud, the selected Mac will begin to display your default cloud channel or the channel you specify during the activation process

Managed Carousel Cloud Player App Setup

  1. In your Apple MDM, most easily achieved by using a VPP token for bulk app purchasing, obtain enough licenses for the Carousel Cloud Player app to cover the number of intended Apple devices you want to set up in Carousel Cloud. Since the app is free, getting a few more licenses over your expected use limit is best practice to help prevent delays in device deployment.

  2. Using your Apple MDM, you will next need to deploy the Carousel Cloud Player app to your Macs

    1. If you use Jamf and you'd like to fully automate player activation, the channel to display, and player tags, you can follow the additional instructions posted in this Carousel Cloud article

    2. If you use a different Apple MDM and you’d like to fully automate player activation, the channel to display, and player tags, you can follow the additional instructions posted in this Carousel Cloud article

  3. After installing the Carousel Cloud Player app (if you’re not automating the deployment and also activation as noted above) and you open the app for the first time, you will be prompted to enter the player activation code (as shown below) in the Carousel Cloud web interface to allow the Mac to activate and communicate with your Carousel Cloud system

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  1. Lastly, you will need to activate the Mac as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.

    1. To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article

  2. Once the Mac is activated in Carousel Cloud, the selected Mac will begin to display your default cloud channel or the channel you specify during the activation process

Additional Notes

Configuring Jamf Pro with Carousel Cloud

Troubleshooting Information and Guided Steps

Carousel Cloud Player Troubleshooting Articles

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