Goal: Configure and install the Carousel Tizen Player app on your Samsung Tizen device, and then activate the Samsung device as a player in the Carousel Cloud web interface
Supported Carousel Cloud Features
Please note:
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Carousel Cloud only supports Samsung Tizen models that meet the following 3 criteria:
The product is in the Commercial Samsung Tizen Displays category
The product is compatible with the Samsung Smart Signage Platform Version 11 or newer
The product is running Tizen Version 7.0 or newer
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Specific supported series that meet the above criteria include:
QBC (Tested by Carousel)
QMC (Tested by Carousel)
QHC
Specific questions about hardware that meets the above criteria should be directed to your systems integrator or Carousel Cloud reseller to choose appropriate devices for your digital signage requirements
Overview of the Setup Process
Configure and install the Carousel Tizen Player app (There are 3 available methods)
Activate the Samsung device as a player in the Carousel Cloud web interface
Done!
Samsung Tizen Player Setup Process
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You can install the Carousel Tizen player application in 3 different ways:
Using a USB drive connected directly to the Samsung Tizen device
Entering a Custom App URL in the settings on the Samsung device by using a keyboard or the remote control
Using the Custom App URL for the Samsung device in your Tizen Business Manager account. If needed, please work with your systems integrator or Carousel Cloud reseller to help set up your specific device as the required steps for configuration will vary between hardware models.
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As shown below, you can access these setup methods by doing the following:
Log in to Carousel Cloud
Click on the gear in the upper-right corner
Click on Configure
Select Players
Choose Player Setup
Click on Samsung Tizen
Please note: If you’re following the URL Installation method, this instruction set must be completed in the Settings app on the device, not in the device web browser. The URL installation setup page within the Settings app should look similar to the following image:
After the application has been installed and launched following the directions immediately above, the device will display a player activation screen, as shown below
Lastly, you will need to register the Samsung device as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.
To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article
Once the Samsung players are registered in Carousel Cloud, the selected players will begin to display your default cloud channel or the channel you specify during the registration process
Troubleshooting Information and Guided Steps
Carousel Cloud Player Troubleshooting Articles
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If you are using your Samsung Tizen display in portrait mode with any video bulletins:
In Carousel Cloud>Configure>Players>Dedicated Players>Edit the Samsung Tizen player>Output Settings
Set the Output Settings to Landscape
Then set the Samsung Tizen display to portrait mode in the Settings app on the display
All content, including video bulletins, should now correctly display in portrait mode