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Carousel Cloud Player Setup for Samsung Tizen

  • Updated

Goal: Configure and install the Carousel Tizen Player app on your Samsung Tizen device, and then activate the Samsung device as a player in the Carousel Cloud web interface

Supported Carousel Cloud Features

Please note:

  • Carousel Cloud only supports Samsung Tizen models that meet the following 3 criteria:

    • The product is in the Commercial Samsung Tizen Displays category

    • The product is compatible with the Samsung Smart Signage Platform Version 11 or newer

    • The product is running Tizen Version 7.0 or newer

  • Specific supported series that meet the above criteria include:

    • QBC (Tested by Carousel)

    • QMC (Tested by Carousel)

    • QHC

  • Specific questions about hardware that meets the above criteria should be directed to your systems integrator or Carousel Cloud reseller to choose appropriate devices for your digital signage requirements

Overview of the Setup Process

  1. Configure and install the Carousel Tizen Player app (There are 3 available methods)

  2. Activate the Samsung device as a player in the Carousel Cloud web interface

  3. Done!

Samsung Tizen Player Setup Process

  1. You can install the Carousel Tizen player application in 3 different ways:

    1. Using a USB drive connected directly to the Samsung Tizen device

    2. Entering a Custom App URL in the settings on the Samsung device by using a keyboard or the remote control

    3. Using the Custom App URL for the Samsung device in your Tizen Business Manager account. If needed, please work with your systems integrator or Carousel Cloud reseller to help set up your specific device as the required steps for configuration will vary between hardware models.

  2. As shown below, you can access these setup methods by doing the following:

    1. Log in to Carousel Cloud

    2. Click on the gear in the upper-right corner

    3. Click on Configure

    4. Select Players

    5. Choose Player Setup

    6. Click on Samsung Tizen

Please note: If you’re following the URL Installation method, this instruction set must be completed in the Settings app on the device, not in the device web browser. The URL installation setup page within the Settings app should look similar to the following image:

  1. After the application has been installed and launched following the directions immediately above, the device will display a player activation screen, as shown below

4b582065-c388-4c6b-b969-fc53035709bc.png

  1. Lastly, you will need to register the Samsung device as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.

  2. To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article

  3. Once the Samsung players are registered in Carousel Cloud, the selected players will begin to display your default cloud channel or the channel you specify during the registration process

Troubleshooting Information and Guided Steps

Carousel Cloud Player Troubleshooting Articles

  1. If you are using your Samsung Tizen display in portrait mode with any video bulletins:

    1. In Carousel Cloud>Configure>Players>Dedicated Players>Edit the Samsung Tizen player>Output Settings

    2. Set the Output Settings to Landscape

  1. Then set the Samsung Tizen display to portrait mode in the Settings app on the display

  1. All content, including video bulletins, should now correctly display in portrait mode

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