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Carousel Cloud Player Setup for Samsung Tizen

  • Updated

Goal: Configure and install the Carousel Tizen Player app on your Samsung Tizen device, and then activate the Samsung device as a player in the Carousel Cloud web interface

Supported Carousel Cloud Features

Please Note:

  • Samsung Tizen Hardware/Software Support Policy

  • Specific questions about hardware that meets the criteria linked above should be directed to your systems integrator or Carousel Cloud reseller to choose appropriate devices for your digital signage requirements

Overview of the Setup Process

  1. Configure and install the Carousel Tizen Player app (There are 3 available methods)

  2. Activate the Samsung device as a player in the Carousel Cloud web interface

  3. Done!

Samsung Tizen Player Setup Process

You can install the Carousel Tizen player application in 3 different ways.

Method 1 - App Management Menu Directly on the Samsung Device

Please Note: This method must be completed in the Settings app on the device, not in the device web browser. The URL installation setup page within the Settings app should look similar to the following image:

  1. Open the app management menu on the Samsung device

  2. Log in to Carousel Cloud

  3. As shown above, navigate to Configure > Players > Dedicated Players > Player Setup > Samsung Tizen

  4. Type (using the remote or keyboard connected via USB) the URL provided (shown in first screenshot above) in the app management screen on your Samsung Tizen device

  5. Select OK to save the custom app to complete the app installation

  6. After the app has been installed, skip to the Player Activation section below

Method 2 - Install the Carousel Tizen Player App Using Tizen Business Manager

If needed for this method, please work with your systems integrator or Carousel Cloud reseller to help set up your specific device, as the required steps for configuration will vary between hardware models.

  1. Log in to Carousel Cloud

  2. Navigate to Configure > Players > Dedicated Players > Player Setup > Samsung Tizen

  3. Use the Custom App URL (shown in first screenshot above) to install the Carousel Tizen Player app on the Samsung device using your Tizen Business Manager account

  4. After the app has been installed, skip to the Player Activation section below

Method 3 - Installation via USB

Please Note:

  • The USB drive method contains variables that we can’t control and may cause this particular configuration method to fail. These variables include the physical flash on the USB drive (which varies by storage capacity and/or manufacturer), the USB drive format (FAT32, exFAT, NTFS, etc.), settings on the specific Samsung Tizen device, and what the device will support for USB-connected devices.

  • You may need to try an alternate configuration method, different USB drive formats, different USB drive capacities, and/or other USB drive manufacturers if this configuration method doesn’t work as expected

  1. Log in to Carousel Cloud

  2. Navigate to Configure > Players > Dedicated Players > Player Setup > Samsung Tizen

  3. Download the Carousel Tizen player from Carousel Cloud (shown in first screenshot above)

  4. Extract the files from the SSSP.zip file to your USB drive

  5. Connect the USB drive to your Samsung Tizen device

  6. Choose the USB Installation method

  7. After the app has been installed, skip to the Player Activation section below

Player Activation

  1. After the application has been installed and launched, the device will display a player activation screen, as shown below

  2. Lastly, you will need to activate the Samsung device as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.

    1. To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article

  3. Once the Samsung players are activated in Carousel Cloud, the selected players will begin to display your default cloud channel or the channel you specify during the activation process

Troubleshooting Information and Guided Steps

Carousel Cloud Player Troubleshooting Articles

  1. If you are using your Samsung Tizen display in portrait mode with any video bulletins:

    1. In Carousel Cloud > Configure > Players > Dedicated Players > Edit the Samsung Tizen player > Output Settings

    2. Set the Output Settings to Landscape

  1. Then set the Samsung Tizen display to portrait mode in the Settings app on the display

  1. All content, including video bulletins, should now correctly display in portrait mode



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