LG webOS Troubleshooting

Troubleshooting Information and Guided Steps

1. Restart your LG webOS display

2. Ensure the LG display is connected to your network

3. Verify that the LG display has storage space available

4. In the settings menu on the LG display, check for and ensure the latest available software update is installed

5. Double-check that the settings, specifically for running the Carousel Cloud app on the LG display, are correct as explained in this Carousel Cloud support article.

6. Verify that the bulletin type or function you’re trying to use on the LG display is supported in Carousel Cloud

   1. Supported Carousel Cloud Features

7. Watch for and record any error messages on the LG display when the tv is powering on and/or when launching the Carousel Cloud application

8. If you’re not the Carousel Site Admin for your organization, you may need to reach out to those individuals within your organization to assist with additional troubleshooting steps as needed

9. If you are still stuck at this point, please gather the following information and then submit a support ticket to us as follows:

   1. Data Gathering

      1. Carousel Cloud Player app version

      2. LG webOS operating system version

      3. LG webOS make and model

   2. Let us know which steps you have performed and which step you are stuck on

   3. Submit a support ticket with the data you just collected using this Carousel Cloud link.