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Carousel Cloud Player Setup for LG webOS

  • Updated

Goal: Configure the Carousel Cloud app settings on the LG webOS device, and then activate the LG webOS device as a player in the Carousel Cloud web interface

Supported Carousel Cloud Features

Please Note:

  • Carousel Cloud only supports LG webOS models that meet the following 3 criteria:

    • The product is in the LG Standard Digital Signage Displays category

    • The product is running LG webOS version 4.1, 6.0, or 8.0

    • The product has the SI Server Setting available in the device system settings

  • Specific examples of LG webOS devices that meet the above 3 criteria are:

    • The UL3, UH5, SM3, and SM5 Standard Signage Display product lines

  • Specific questions about hardware that meets the above criteria should be directed to your systems integrator, Carousel Cloud reseller, or LG support to choose appropriate devices for your digital signage requirements

  • Due to hardware constraints on the LG webOS platform, YouTube bulletins are only supported in a limited capacity as explained below:

    • Since the video decoders on these players are not capable of handling lengthy or complicated video content, your mileage will vary when displaying YouTube bulletins. The effects of this range anywhere from YouTube bulletins playing back or loading slowly, playing back or loading inconsistently, or the YouTube bulletin being completely skipped due to the player’s attempt to load the content timing out.

    • Displaying more than 1 YouTube bulletin on a channel using an LG webOS player can cause the display to periodically restart itself; resulting in a black screen before returning to displaying Carousel Cloud content again

Overview of the Setup Process

  1. Configure the Carousel Cloud app on the LG webOS device

  2. Activate the LG webOS device as a player in the Carousel Cloud web interface

  3. Done!

LG webOS Player Setup Process

  1. Obtain the LG webOS provisioning URL

    1. Log in to Carousel Cloud

    2. Click on the gear in the upper-right corner

    3. Click on Configure

    4. Select Players

    5. Choose Player Setup

    6. Click on LG webOS

    7. Make a note of the URL provided; you will enter it on the LG webOS device directly

  1. Set your LG display’s Date and Time Settings in General Settings>Time and Date to Automatic

  2. If applicable on your specific LG display in the EZ Setting menu:

    1. Set the Fail Over module to SI Server

    2. Turn Play Via URL off

  3. On your LG display in the EZ Setting menu, select SI Server Setting, as shown below

  1. As shown below:

    1. Toggle on the option for Fully Qualified Domain Name

    2. Enter the LG webOS provisioning URL you made a note of from Carousel Cloud in step 1

    3. Set the Application Launch Mode to Local

    4. Set Application Type to IPK

    5. Ensure Auto Set is turned off

    6. For the Local Application Upgrade, select REMOTE

    7. The Carousel Cloud app will download, and you will see a message indicating success on screen

  1. Restart your LG webOS device and when it turns back on, it will automatically load the Carousel Cloud app

  2. After the LG webOS device has restarted, the device will display a player activation screen, as shown below

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  1. Lastly, you will need to activate the LG webOS device as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.

    1. To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article

  2. Once the LG webOS device is activated in Carousel Cloud, the device will begin to display your default cloud channel or the channel you specify during the registration process

Troubleshooting Information and Guided Steps

Carousel Cloud Player Troubleshooting Articles

  1. If you are using your LG webOS display in portrait or inverted landscape mode:

    1. In Carousel Cloud>Configure>Players>Dedicated Players>Edit the LG webOS player>Output Settings

    2. Set the Output Settings to Landscape

  1. Then set the LG webOS display orientation to the correct mode in the Settings app on the display itself

  1. All content should now correctly display in the correct orientation

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