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Carousel Cloud and Microsoft Exchange

  • Updated

Carousel Cloud has the ability to integrate with Microsoft Exchange calendars to read and display events.

Please Note: The underlying technology required for this integration to work relies on Microsoft basic/legacy authentication, which Microsoft plans to EOL in the future. Click here for EOL information about this protocol.

As an alternative, you can use the steps in this article to use an iCal feed from Office 365.

How it Works

Create an External Authorization in Carousel Cloud

  1. Navigate to Configure > System > Org Accounts and choose Microsoft Exchange (legacy) from the drop-down menu

  1. The Office 365 Exchange Server URL is: https://outlook.office365.com

  2. Enter your Exchange Server URL, Username, Password, and a user impersonation address (if applicable)

  3. Then select Save

    1. If you receive an error after clicking Save, it might mean your organization enforces Multi-Factor Authorization and as shown in the following screenshots, you may need to create an App Password in your Office 365 account to use with Carousel Cloud. Office 365 needs to have Legacy Authentications enabled to allow the connection if you are using Multi-Factor Authorization.

  4. In your Office 365 account settings, select Security and Privacy, then select Additional security verification, then select Create and manage app passwords

  1. Click Create to generate an App Password

  1. Copy the uniquely generated password and select Save

  2. You will use this app password in Carousel Cloud to authenticate your Microsoft Exchange account

Create the Event Bulletin in Carousel Cloud

  1. Log in to Carousel Cloud and navigate to the zone in which you would like to display the Microsoft Exchange events

  2. Select New Bulletin, then select Dynamic as the bulletin category

  3. Depending on how you want to organize the events from the Microsoft Exchange calendar, choose one of the 3 types of highlighted event bulletins

  1. Verify Microsoft Exchange is your Schedule Source

  1. Choose the Connected Account and Exchange Calendar

  1. Since the source Microsoft Exchange calendar most likely contains multiple items or entries, you will need to choose how to display the items or entries in the event bulletin. As shown in the screenshots below, the options for managing the event bulletin settings can be made from the orange Dynamic and Content tabs at the top of the bulletin editor window.

    1. More information regarding bulletin layout and formatting is explained in this support article

Dynamic Tab

Content Tab

Please Note: The Dynamic Fields List is a breakdown of all the possible Microsoft Exchange data fields Carousel Cloud can receive, and also lists the specific information we are receiving for a given data field from your source Microsoft Exchange calendar

After configuring the event bulletin, you can simply hit the orange Publish button in the upper-right corner of the events bulletin screen. The event bulletin creation process is complete!

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