General Information
For security reasons, we can not manage your Carousel Cloud user accounts or user permissions. Your organization is responsible for managing your user accounts and user permissions in Carousel Cloud.
All user account login or account permissions questions must be directed to your internal Carousel Cloud site admin or user account team for review.
If you have questions about user account management in Carousel Cloud that go beyond the information provided in the support articles linked below, we'd be happy to assist where we can.
Information regarding general user account management is posted here.
Information for inviting new users to Carousel Cloud can be found here.
Requesting a New Site Admin
If there is nobody in your organization who can log in to your Carousel Cloud site, we can send a new Carousel Cloud site admin invitation to someone at your organization to regain access to your Carousel Cloud site. To ensure this is done as securely as possible, please submit a support ticket to begin the process.
Password Reset
When requesting a password reset from the Carousel Cloud login page (screenshot), the email address you submit must be tied to an existing user account in your Carousel Cloud system. If you put in the wrong email address (misspelling, wrong email domain, etc.) or the email address you provide is not tied to an existing user account, you will not receive a password reset email.
Password reset emails are sent from: noreply@carouselsignage.net