Carousel Cloud user accounts are managed internally by your organization, and due to security protocols we follow, Carousel Cloud support staff do not have automatic access to your Carousel Cloud system. For your security, we are not able to create, invite new, or modify existing users in your Carousel Cloud account.
All user account login issues should first be directed to your internal Carousel Cloud site admin or user account team for initial review, before our support team can step in to assist further if needed.
Information regarding inviting new users to Carousel Cloud can be found on this Carousel Cloud page.
If there is nobody in your organization who can log in to your Carousel Cloud site, we can send a new Carousel Cloud site admin invitation to someone at your organization to regain access to your Carousel Cloud site. To ensure this is done as securely as possible, please submit a support ticket to begin the process.