Remove a Player from Carousel Cloud

Please Note:

• Removing a dedicated player from the dashboard will not trigger an uninstall of Carousel Cloud software or a reset of the device. Depending on the type of player, it may simply deactivate the player back to an activation screen, or the player may continue to play content for a time.

• After removing a player from the dedicated players dashboard, and to ensure a player is deactivated and all Carousel Cloud software is removed, you will need to do one or more of the following:

  • Application Removal

    • Uninstall the Carousel Cloud app manually

    • If applicable, uninstall the Carousel Cloud app on the player using your MDM

  • Factory Reset

    • Follow the instructions for factory reset in the device user manual or support page from the hardware manufacturer

    • Because doing a factory reset varies by player and doesn’t necessarily include formatting (erasing) of device storage, you may also need to format the device’s internal storage and/or external storage, like microSD cards