When unexpected web browser behavior (things like missing bulletin previews in a zone, data that hasn’t refreshed after you’ve made a change in Carousel Cloud, etc.) is reported to us, the issue typically has something to do with your device itself, or there is something about your organization’s configuration that is causing this behavior.
Missing Bulletin Previews Example
Troubleshooting Steps
You will need to review the following steps to attempt to determine what is causing the issue you’re noticing. These steps should be completed by you and/or your organization's technical team:
Refresh your web browser tab for Carousel Cloud
Log out and log back in to Carousel Cloud
Restart your web browser
Restart your computer
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If there haven’t been any improvements from doing the above, try logging in to Carousel Cloud on a different device
We recommend a personal device as the easiest way to eliminate multiple organizational variables at once
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Try logging in to Carousel Cloud on a different network
We recommend trying personal wifi at home or a cellular network, as the easiest ways to eliminate multiple organizational variables at once
Ensure your device operating system and web browsers are fully updated
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Clear the cache and cookies in your web browser
This will force you to log back in to Carousel Cloud
If you’re still noticing issues after completing the above, more steps include:
Isolate any web browser extensions, that could be preventing proper display of the Carousel Cloud web interface
Investigate network traffic going to and/or from the device being used, which could be getting blocked and causing issues
Isolate any antivirus software, that could be preventing proper display of the Carousel Cloud web interface
Investigate restrictions or profiles that your device MDM is enforcing on the device that can impact web browser behavior