Please note:
AWS internal infrastructure is subject to change and Carousel has no control or visibility of the changes AWS makes. Because of this, we can only provide you with domain-based information for your primary network requirements, as shown in the tables below
You are considered a United States customer if your Carousel Cloud site URL ends in ‘.carouselsignage.net’
You are considered a Canada customer if your Carousel Cloud site URL ends in ‘.ca.carouselsignage.net’
If WebSockets are disabled on your network, your Carousel players will still receive content updates, but content changes may be delayed up to 15 minutes
If WebSockets are disabled on your network, your Carousel player status icons in the Carousel Cloud player dashboard will remain yellow
All ports are TCP unless otherwise noted
United States Customers
Carousel Cloud and Workstations
Port |
Protocol |
Description |
FQDN |
Wildcard |
|---|---|---|---|---|
443 |
HTTPS |
Communication between your workstations and your Carousel Cloud site |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
443 |
HTTPS |
Communication between your workstations and Carousel Cloud AWS infrastructure |
https://carousel-customer-data-us-east-2.carouselsignage.net/ |
*.carouselsignage.net |
443 |
WSS |
Communication between your workstations and your Carousel Cloud site. Required if your network proxy filters web requests |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
Carousel Cloud and Media Players
Port |
Protocol |
Description |
FQDN |
Wildcard |
|---|---|---|---|---|
443 |
HTTPS |
Communication between your media players and your Carousel Cloud site |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
443 |
HTTPS |
Communication between your media players and Carousel Cloud AWS infrastructure |
https://carousel-customer-data-us-east-2.carouselsignage.net/ |
*.carouselsignage.net |
443 |
WSS |
Communication between your media players and your Carousel Cloud site. Required if your network proxy filters web requests |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
443 |
HTTPS |
If using BrightSign players: Communication between your BrightSign players and the provided URL for successful player provisioning |
https://carousellink.com/ |
*.carousellink.com |
Others
The URL(s) of streaming network video you want to display (port can be specified in the URL)
The URL(s) of websites you use for interactive bulletins
noreply@carouselsignage.net is used to invite new users to join your Carousel Cloud account
If you are using our Event Management System (EMS) integration, the following IP addresses should be allowed for Carousel Cloud to connect inside your network:
United States
13.59.234.222 |
3.129.173.152 |
3.131.58.249 |
3.132.177.168 |
3.14.232.176 |
3.18.67.182 |
3.18.88.37 |
3.19.163.4 |
3.23.170.227 |
Canada Customers
Carousel Cloud and Workstations
Port |
Protocol |
Description |
FQDN |
Wildcard |
|---|---|---|---|---|
443 |
HTTPS |
Communication between your workstations and your Carousel Cloud site |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
443 |
HTTPS |
Communication between your workstations and Carousel Cloud AWS infrastructure |
https://carousel-customer-data-ca-central-1.carouselsignage.net |
*.carouselsignage.net |
443 |
WSS |
Communication between your workstations and your Carousel Cloud site. Required if your network proxy filters web requests |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
Carousel Cloud and Media Players
Port |
Protocol |
Description |
FQDN |
Wildcard |
|---|---|---|---|---|
443 |
HTTPS |
Communication between your media players and your Carousel Cloud site |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
443 |
HTTPS |
Communication between your media players and Carousel Cloud AWS infrastructure |
https://carousel-customer-data-ca-central-1.carouselsignage.net |
*.carouselsignage.net |
443 |
WSS |
Communication between your media players and your Carousel Cloud site. Required if your network proxy filters web requests |
Unique to your Carousel Cloud site name |
*.carouselsignage.net |
443 |
HTTPS |
If using BrightSign players: Communication between your BrightSign players and the provided URL for successful player provisioning |
https://carousellink.com/ |
*.carousellink.com |
Others
The URL(s) of streaming network video you want to display (port can be specified in the URL)
The URL(s) of websites you use for interactive bulletins
noreply@carouselsignage.net is used to invite new users to join your Carousel Cloud account
If you are using our Event Management System (EMS) integration, the following IP addresses should be allowed for Carousel Cloud to connect inside your network:
Canada
3.96.246.117 |
52.60.219.156 |
99.79.17.36 |
Carousel Cloud Training Materials
Carousel Academy pages are hosted on: https://tightrope.atlassian.net
Carousel Academy Videos are hosted on: https://app.screenweave.com
BrightSign Network Requirements
If you use BrightSign media players, you will need to allow additional network traffic according to their network requirements guide, posted below:
https://docs.brightsign.biz/advanced/bsncloud-ports-and-urls