The following device types are currently supported.
4+ Generation Apple TV running tvOS 13+
4k Apple TV running tvOS 13+
Apple TV media players do not support live Web or Power Bi in Carousel Cloud. Web and Power Bi Snapshots are supported.
Also, due to a change made by Apple in tvOS 16, we are no longer able to see the device name of newly connected players. New players, when first connected, will show as “Apple TV.”
Player Setup Instructions
To get started, set your Apple TV to automatically update installed apps. Install the Carousel Cloud Player app from App Store, https://apps.apple.com/us/app/carousel-cloud-player/id1445565555. Once installed, launch the Carousel Cloud Player app to display Carousel Digital Signage on the Apple TV.
In order to use the Carousel Cloud Player App for Apple TV, you must already an active Carousel Cloud Account and tvOS 13. Enterprise deployment with Jamf's device management system, requires Jamf Pro 10.0+.
Once installed you will need to configure the App in order to point it at your Carousel Cloud Account.
When you launch the Carousel Cloud Player application, it will prompt you to enter your Carousel Cloud URL. Simply enter it in and select continue:
Then you may follow the on-screen instructions to register your player. For large deployments, follow the steps in this article to batch register multiple players simultaneously. Once registered, it will begin to display either your initial channel or the channel specified during batch registration.
Additional Configuration Info
The Carousel Cloud Player app also has a configuration section in the Apple TVs Settings app, but under normal usage, you shouldn’t have to touch these settings. To view and edit settings, launch the Settings app and navigate to Apps, then Carousel Cloud Player. The configuration options are described in the list below.
URL - Your Carousel Cloud URL. For example https://yourcloudURL.carouselsignage.net
Reset Settings - Selecting this will prompt for a Cloud URL the next time the app is launched
Reset Cache - When set to On the Carousel Player will clear it's content cache and download all content from the server when next run. This can be useful for troubleshooting.
Version - Displays the version info. This information should be provided to Tightrope Media Systems when opening support requests.
Make sure the Carousel Cloud URL is entered correctly in the app configuration in Jamf or in the settings app
Watch for any error messages when launching the Carousel Cloud Player app
Double tap the multifunction button on the remote and swipe up to exit the Carousel Cloud Player app
Make sure you are using the most recent version of the Carousel Cloud Player app
Reset the cache from the settings app
Delete and re-install the Carousel Cloud Player app (if downloaded from the App Store)
For information on video specifications required for video bulletins, video blocks, and live video bulletins please see:
Using DEP (Device Enrollment Program) and MDM (Mobile Device Management) with a MDM provider such as Jamf (https://www.jamf.com/), transforms an Apple TV with Carousel Player into a first class Digital Signage Device, with an unequaled zero-touch deployment.
Carousel Player running on a managed tvOS device will read two settings from MDM configuration to make large scale deployment easier.
Server - This is your Carousel Cloud URL. This will override the URL field discussed earlier in the Configuration section of this document. Use this managed config option to easily point all managed players at the correct Carousel server. This value will override the value from the Settings app after launching the Carousel Player app and you should no longer edit it in there.
UDID - A unique device identifier. Use $UDID specifically when using jamf as a MDM provider. The UDID allows the Carousel Server to associate channel configuration information for the player after a factory reset of the player.
If the UDID is not the same after a factory reset of the Apple TV the Carousel Player application will not maintain it's channel settings and will consume a new channel license.
See this article for more info on Carousel Cloud and Jamf