Goal: Install and configure the Carousel Cloud Player app on an Apple TV, and also activate an Apple TV as a player in the Carousel Cloud web interface
Supported Carousel Cloud Features
Please note:
-
Carousel Cloud supports the following Apple TV hardware and software:
Supported Hardware:
Generation 4 (or newer) Apple TV
4k Apple TV running tvOS 13 (or newer)
Supported Operating System Versions:
The most current version of tvOS
All other fully supported versions of tvOS. Fully supported means at minimum, all required security updates are applied.
Since Apple TV’s do not contain a web browser to display any web-based content, these devices will only display snapshots (static images) of web-based content. This is shown in more detail in our Supported Carousel Cloud Features article, which is linked above.
Overview of the Setup Process
Install the Carousel Cloud Player App (Manually or with an Apple MDM)
Configure the Carousel Cloud Player App (Manually or with an Apple MDM)
Activate the Apple TV as a player in the Carousel Cloud web interface
Done!
Manual Carousel Cloud Player App Setup
If you are not using a separate Apple MDM system to set up your Apple TV’s, (e.g. Jamf, Mosyle, Moki, or Filewave) the first thing you will need to do is install the Carousel Cloud Player app manually on your Apple TV
-
Install the Carousel Cloud Player app manually:
Open the App Store app on the Apple TV
Search for either Carousel Player or Carousel Cloud Player
Select the Carousel Cloud Player app and choose Get
After the Carousel Cloud Player app has been installed and you open the app for the first time, you will be prompted to enter the player activation code (as shown below) in the Carousel Cloud web interface to allow the Apple TV to activate and communicate with your Carousel Cloud system
-
Lastly, you will need to activate the Apple TV as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.
To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article
Once the Apple TV is activated in Carousel Cloud, the selected Apple TV will begin to display your default cloud channel or the channel you specify during the activation process
Managed Carousel Cloud Player App Setup
If you are using a separate Apple MDM system to manage your Apple TV's, (e.g. Jamf, Mosyle, Moki, or Filewave) you have the option to install the Carousel Cloud Player app through your Apple MDM on your Apple TV
In your Apple MDM, most easily achieved by using a VPP token for bulk app purchasing, obtain enough licenses for the Carousel Cloud Player app to cover the number of intended Apple devices you want to set up in Carousel Cloud. Since the app is free, getting a few more licenses over your expected use limit is best practice to help prevent delays in device deployment.
-
Using your Apple MDM, you will next need to deploy the Carousel Cloud Player app to your Apple TV's
If you’d like to use your Apple MDM to fully automate player activation, the channel to display, and set player tags, you can follow the additional instructions posted in this Carousel Cloud article
After installing the Carousel Cloud Player app (if you’re not automating the deployment and activation as noted above) and you open the app for the first time, you will be prompted to enter the player activation code (as shown below) in the Carousel Cloud web interface to allow the Apple TV to activate and communicate with your Carousel Cloud system
-
Lastly, you will need to activate the Apple TV as either a dedicated or express player in Carousel Cloud. Dedicated vs express player differences are explained in more detail in this article.
To complete player activation, you can follow the steps under the heading Player Activation in this Carousel Cloud article
Once the Apple TV is activated in Carousel Cloud, the selected Apple TV will begin to display your default cloud channel or the channel you specify during the activation process
Additional Notes
Configuring Jamf Pro with Carousel Cloud
Using Jamf to Name Apple TV's in Carousel Cloud
Apple TV Media and Content Limitations