Supported File Formats
Image Files
GIF (Non-Animated)
JPG
JPEG
PNG
TIF
TIFF
Video Files
Uploaded videos will be transcoded and saved as .mp4 files to ensure playback across all of our supported player types. Max bitrates for transcoding are 5500 kbps for H.264 at 30 fps, and 4500 kbps for H.265 at 30 fps. Bitrates lower than these are kept as is.
There is a 2 GB limit per upload. If you have large video files, check out this article to optimize your videos using Handbrake software.
File Types
MKV
MOV
MP4
Video Codecs
AV1
H.264 (AVC)
H.265 (HEVC)
MPEG-2
MPEG-4
ZIP Files
A .zip file that contains multiple images or videos can be used to upload multiple pieces of content to Carousel Cloud simultaneously