What is this service? What did I purchase?

Our Creative team provides this branding service, which creates a personalized Carousel channel using your organization’s logo and branding information. We don’t create your content for you; our goal with this branding service is to make that part more manageable by creating a channel filled with various templates so that the content creation part can be your primary focus. After choosing one of our pre-made channel layouts, we’ll create a channel design mockup for you to see/revise/approve. The finished channel will include icons and customizable templates to accompany the unique channel background. Check out our Branded Channel Services page for additional details and visual examples.

I’m new to Carousel; what are channels, zones, and templates?

We’ve got you covered! For a quick introduction to some Carousel terminology, please visit the Carousel Essentials page to see our free training videos. When you’re ready, come back here to jump into our design process.

What parts of the design can I revise or change?

We can change the colors, fonts, or background image but not the size or shape of the zones. The text and images in the design mockup are placeholder content meant as an example of what your content can be. Still, you’ll get to add all your content once the channel is delivered, so the design focus should be mainly on the background image and the overall feel.

Can I easily change or update the channel background image in the future?

We design the channel background to look like a seamless image that visually connects all the individual zones making up the channel, even though the background gets sliced into separate pieces for each zone. In some cases, we can include multiple background options (e.g., dark, light, colorful) in specific zones of the channel design. Once installed on your account, the channel is entirely yours to edit, but changing the background may disrupt the seamless look of your channel.

Can I change the channel layout in the future?

We recommend choosing the layout based on the kind and amount of content you want to show and utilizing additional separate channels if you have multiple signage scenarios with different use cases. Once installed on your account, the channel is entirely yours to edit, but changing the size or shape of the channel’s zones will stretch/skew the templates to fit the new zone sizes, and the background image we’ll create would no longer fit together seamlessly.

Can I choose more than one channel layout? Can I customize the channel layout?

The Basic channel branding service includes one design based on one of our pre-made channel layouts. We also have a Custom design service that can accommodate customization of the zones/channel layout for specific use cases. Suppose you’re interested in having us create multiple channel designs. In that case, we’re happy to do that and even offer a Rebrand service to apply new branding/colors to a previous branded channel our team created.

Should I choose an HD or 4K resolution for my branded Carousel channel? What if my players/displays are a mix of both?

It is best to match your channel resolution to your hardware as closely as possible to maintain the best image quality without scaling. Suppose you have a mix of different hardware capabilities. In that case, Carousel Cloud players can scale the final images up or down to match their output resolution nicely, so you shouldn’t have any issues. HD is a safe choice if you’re unsure of your hardware specs.

Do I need to use this service right away?

Your purchase doesn’t expire, but we recommend getting started as soon as possible because it often takes 4+ weeks to complete the project based on receiving assets from you, designing the mockup, revising the mockup, and building the actual channel.

What happens when my channel is completed/ready?

We’ll send you a single channel file that you can import to your Carousel Cloud account. Once you decide on a naming convention for your new channel, you can duplicate the channel as many times as needed. We have instructions on importing or duplicating a Carousel Cloud channel here. If you do not have Admin privileges, you will need an Admin to help install the channel.