What are channels, zones, and templates?
For a quick introduction to our specific Carousel Cloud terminology, please visit the Carousel Essentials page to see our free training videos. When you’re ready, return here to join our design process.
What kind of creative help is available to Pro/Enterprise customers?
Our creative team can provide branding services, where we design and build a personalized Carousel Cloud channel using your organization’s logo and branding information. We will create a channel layout that matches your style and use case, so that the content creation part of your workflow process can be your primary focus.
Tell me about the creative help design process
After choosing a channel from the Creator Library as a starting point, we’ll create a design mock-up for you to review and approve. The completed channel will include icons and customizable templates to go along with your unique channel background. We can change the colors, fonts, or background image, but not the size or shape of the zones.
I need help making a unique/specialized Carousel channel. Can you do that?
If you haven’t already, please check out our ever-growing Creator Library, which may already have what you’re looking for. We regularly add new resources to the Creator Library, including pre-made channels and unique templates - many of which are customizable. If you are an enterprise customer, our creative team can work with you to create a completely custom channel design to accommodate unique zone or channel dimensions for specific use cases.
What happens when my branded channel is finished/ready?
We’ll send you a single channel file that you can import into your Carousel Cloud account. You will need a site admin user to help install the channel if you do not have the correct privileges.
Can I quickly change or update the channel background image in the future? What about changing the channel layout?
We recommend choosing the layout based on the type and amount of content you want to show. You will want to use additional separate channels if you have multiple signage scenarios with different use cases. After the channel is imported, it is yours to edit but changing the background image or the size & shape of the channel’s zones may disrupt the look of your channel.
Should I choose a 1080P or 4K resolution for my branded Carousel channel? What if my players/displays are a mix of both?
It is best to match your channel resolution to your hardware as closely as possible to maintain the best image quality without scaling. If you have a mix of different hardware that supports different resolutions, Carousel Cloud players can scale the final images up or down to match their output resolution, so it’s not expected that you should have any issues in this scenario. 1080p (HD) is a safe choice if you’re unsure of your particular hardware specifications.