Quick Links
Channel Resolutions
To prevent scaling (resizing) of the channel/video output from your player, your channel resolution should match the video output resolution of your player and/or its connected display.
1920 x 1080 (HD)
If you are using any of the following, choose a channel resolution of 1920 x 1080 (HD).
1080p (HD) player
1080p-capable HDMI cable
-
1080p display
3840 x 2160 (4K)
If you are using all of the following, choose a channel resolution of 3840 x 2160 (4K)
4K player
4K-capable HDMI cable
-
4K display
Content and Zone Resolutions
To prevent scaling (resizing) of your content, your uploaded content should always match the resolution of the zone where your content is being stored in Carousel Cloud. For example, if your Carousel Cloud zone is 1920 x 1080, your uploaded content should match that resolution.
Supported File Formats
Image Files
GIF (Non-Animated)
JPG
JPEG
PNG
TIF
TIFF
Video Files
Uploaded videos will be transcoded and saved as .mp4 files to ensure playback across all of our supported player types. Max bitrates for transcoding are 5500 kbps for H.264 at 30 fps, and 4500 kbps for H.265 at 30 fps. Bitrates lower than these are kept as is.
There is a 2 GB limit per upload. If you have large video files, check out this article to optimize your videos using Handbrake software.
File Types
MKV
MOV
MP4
Video Codecs
AV1
H.264 (AVC)
H.265 (HEVC)
MPEG-2
MPEG-4
ZIP files
A .zip file that contains multiple images or videos can be used to upload multiple pieces of content to Carousel Cloud simultaneously