If you need to:
Apply a new Setup configuration (located in your Setup Library in brightAuthor: connected) to a BrightSign player
As a troubleshooting step, to help clear out some settings on the player as described below, you will need to reprovision the player
The reprovisioning process performs the following actions, as excerpted from this BrightSign article:
Clears the storage device on the player
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Clears the registry settings used by BSN.cloud, but it does retain the player’s networking settings
When you reprovision a device that has already been registered with Carousel, you will not need to re-register it in Carousel Cloud.
Reboots the player
After reboot, the player will download and apply the Setup associated with its provisioning record from BSN.cloud
Additional information regarding BrightSign player reprovisioning is located in this BrightSign article.
How to Reprovision a BrightSign Player
You can reprovision a BrightSign player using brightAuthor:connected by clicking the ‘gear’ icon next to a particular player in the ‘Network’ tab.
Then click the ‘Control’ tab and choose ‘Reprovision.’
If the player is completing a reprovisioning action but after a reboot, the player isn’t showing content from the Carousel Cloud channel assigned to the player, please submit a ticket with our support team to continue the troubleshooting process with you.