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BrightSign Model and Content Support

  • Updated

Please Note:

  • BrightSign Hardware/Software Support Policy

    • Current BrightSignOS production and beta software is listed here

  • Listed below are specific BrightSign models and their content support capability. Additional information about BrightSign player capabilities is listed on our full player and feature support matrix.

  • The minimum supported BrightSignOS version for all Series 6 players is 9.1.96

  • Carousel Cloud only supports BrightSign players running BrightSignOS. Other operating systems are not supported.

  • Additional information for the players listed below that have Limited support is shown at the end of this support article

  • Additional information for the players listed below that say Rotated video playback is not currently supported is shown at the end of this support article

BrightSign Model

Support

Series 6 - See note above for minimum supported OS version

XD1036

Supported*

* Multiple simultaneous video playback is not supported

XD236

Supported*

* Multiple simultaneous video playback is not supported

HD1026

Supported*

* Multiple simultaneous video playback is not supported

HD226

Limited - See note at the end of this support article for more information

* Multiple simultaneous video playback is not supported

XS156 - Bluefin

Supported*

* Multiple simultaneous video playback is not supported

LG UV5N-E with BrightSignOS

Supported*

* Since we are waiting for a fix from BrightSign to resolve an issue with streaming video, Live Video bulletins are not currently supported

* 9.1.128 is the minimum supported version of BrightSignOS for this player

Series 5

XC5
(XC2055, XC4055)

Supported*

* Rotated video playback is not currently supported

XT5
(XT245, XT1145, XT2145)

Supported*

* Multiple simultaneous video playback is not supported

* Rotated video playback is not currently supported on XT2145

XD5
(XD235, XD1035)

Supported*

* Multiple simultaneous video playback is not supported

HD5
(HD225, HD1025)

Limited - See note at the end of this support article for more information

HS5
HS125

Limited - See note at the end of this support article for more information

LS5
(LS425, LS445)

Limited - See note at the end of this support article for more information

Bluefin BrightSign Built-In (HS5)

Limited - See note at the end of this support article for more information

AU5
(AU335)

Unsupported

Series 4

XT4
(XT244, XT1144)

Supported

XD4
(XD234, XD1034)

Supported

HD4
(HD224, HD1024)

Limited - See note at the end of this support article for more information

LS4
(LS424)

Unsupported

HS4
(BrightSign Built-In SoC)

Unsupported

Series 3 - BrightSign has ended OS support for all Series 3 players

XT3
(XT243, XT1143)

Unsupported - Effective Date: 4.1.2026

XD3
(XD233, XD1033)

Unsupported - Effective Date: 4.1.2026

HD3
(HD223, HD1023)

Unsupported - Effective Date: 4.1.2026

LS3
(LS423)

Unsupported

HS3
(BrightSign Built-In SoC)

Unsupported

Series 2

All Models

Unsupported

Series 1

All Models

Unsupported

Additional Notes

Constraints for Limited Players

Due to limited hardware processing capabilities on these types of players, the following constraints will apply:

Heavy Video Content

  • Using videos in any form, as explained below, may result in videos not running well (or at all) on these players

    • Videos with a long runtime (large file size)

    • Videos with a high resolution (requiring multiple or more capable video decoders)

    • Carousel Cloud channels that run primarily video content (which consistently pushes lower-powered players to their maximum processing capacity limit)

Web and Interactive Bulletins

  • While we don’t prevent you from attempting to use either bulletin type on a player with limited support, technical support is unavailable for any player in this category that is not correctly displaying web or interactive bulletins

Power BI Bulletins

  • Live Power BI content may not work, depending on the complexity of the Power BI content you are using

  • An alternative for displaying live Power BI content that is not working well is to instead use the snapshot (screenshot) function in the Power BI bulletin editor

YouTube Bulletins

  • YouTube videos may not run well (or at all) on these players

Carousel Cloud Content Switching

  • The content switching actions explained below will be slower on these players:

    • Changing assigned Carousel Cloud channels

    • Displaying full-screen alerts

    • Transitioning between bulletins


Rotated Video Playback Information

  • Portrait mode HDMI video output, when also using portrait mode uploaded video content, does not work as expected

  • A workaround for this behavior is to export the video rotated in the opposite direction of the configured player output setting in Carousel Cloud

    • For example: If you have set the BrightSign player content rotation to portrait clockwise in Carousel Cloud, you can upload your video content rotated counterclockwise to produce the correct output

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