As a rule of thumb, we always recommend running the latest version of the BrightSign player operating system in order to keep things secure and working at their best. So you’re aware, the operating system for BrightSign players is officially called BrightSignOS, but it can also be referred to generally as BrightSign firmware as well.
Please note: Because updating the BrightSign OS version on a BrightSign player only involves BrightSign player software and hardware, not Carousel Cloud, any questions beyond what is shared in this article about how to update or troubleshoot a BrightSign player that isn’t updating its own operating system as expected should be directed to BrightSign support.
If you are looking for documentation on how to update the Carousel Cloud app that runs on the BrightSign player, click on this Carousel Cloud article.
How to Update BrightSignOS
This BrightSign article outlines the various methods you can follow for updating BrightSignOS on BrightSign players. We typically recommend the ‘Remote DWS’ method as shown below since it’s the simplest one available, but there are other options listed on their page in case that particular method doesn’t work for you.