Factory Reset a BrightSign Player

Please note:

1. As excerpted from this BrightSign article…

   1. A factory reset will:

      1. Return all player settings to their factory defaults. It erases all values in the player registry, including all network settings, BrightSign Network recovery settings, touchscreen configuration settings, etc.

   2. A factory reset will not:

      1. Delete the player’s provisioning record

      2. If the player has been provisioned with BSN.Cloud, performing a factory reset will not delete the player’s provisioning record. If you wish to factory reset a player and also delete its provisioning record, follow the steps outlined in this BrightSign article.

      3. Erase or downgrade the current OS installed on the player

      4. If the player’s OS has been upgraded from its from-the-factory version, a factory reset will keep the upgraded OS

2. If you factory reset a player that has already been registered with your Carousel Cloud account, you will need to re-register that player with Carousel Cloud before it can start playing content again.

3. If you use the 'Diagnostic Web Server (DWS)' approach outlined in BrightSign’s Factory Reset article, please note that the microSD card in the BrightSign player needs to be empty, or the factory reset will not work correctly.

4. Since performing a factory reset on a BrightSign player only involves BrightSign player software and hardware, not Carousel Cloud, any questions beyond what is shared in this article about how to troubleshoot a BrightSign player that isn’t factory resetting as expected should be directed to BrightSign support.