There may be a time when you need to perform a factory reset of a BrightSign player for troubleshooting, or as part of a process to apply a new Setup configuration stored in your Setup Library in brightAuthor:connected.
Please Note:
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As excerpted from this BrightSign article, a factory reset will:
Return all player settings to their factory defaults
Erase all values in the player registry, including all network settings, BrightSign Network recovery settings, touchscreen configuration settings, etc.
Remove any installed extensions
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A factory reset will not erase or format microSD cards since they are considered external storage and are therefore unaffected by a factory reset.
Use this guide to format a microSD card if necessary
If you factory reset a player that was activated in your Carousel Cloud account, you will need to re-register that player again with Carousel Cloud before it can start displaying content again
If you use the 'Diagnostic Web Server (DWS)' approach outlined in BrightSign’s Factory Reset article, please note that the microSD card in the BrightSign player needs to be empty, or the factory reset will not work correctly
Since performing a factory reset on a BrightSign player only involves BrightSign player software and hardware, not Carousel Cloud, any questions beyond what is shared in this article about how to troubleshoot a BrightSign player that isn’t factory resetting as expected should be directed to BrightSign support
How to Factory Reset a BrightSign Player
This BrightSign article explains the current methods you can use to factory reset a BrightSign player. We recommend using the ‘Factory Reset Script’ option as it is the most reliable of all the methods provided.
If the player completed a factory reset but isn’t showing online in your bsn.cloud network, this issue precedes Carousel Cloud so you should review the information posted above in this article, as well as the information in BrightSign’s article, to make sure the player is being properly factory reset
If the player completed a factory reset and is also showing online in your bsn.cloud network, but the player isn’t landing on the Carousel Cloud player activation page as shown below, please submit a ticket with our support team to continue the troubleshooting process with you