Carousel Cloud now supports BrightSign Media players. This article provides versioning and detailed setup instructions for setting up your BrightSign Players for use with Carousel Cloud.
Supported Player Models
XT models Series 3 or 4
XD models Series 3 or 4
HD models Series 3 or 4 (performance limitations listed below)
Single video plane (heavy video content, not supported)
Slower speeds (channel changes, alerts, etc.)
Limited HTML support (custom web and interactive, not supported)
We require the most recent version of Brightsign Firmware available.
Brightsign currently has some limitations with their network capabilities in BSN Cloud.
A wired connection is required to set up a wireless connection and will again be required should the players ever need to be re-provisioned.
Enterprise network protocols (802.1x, WPA2 etc) are currently not supported in BSN cloud for wireless or wired network connections.
Countdown Clocks are not supported on Brightsign players
A Brightsign Player will set its initial output resolution based on the display to which it is connected. That can then be changed in DWS afterwards if necessary. Carousel has no control over the Brightsign Players output resolution. Scaling will occur in situations where a Carousel channel resolution is mismatched with output resolution.
Here is a KB outlining URL and port requirements for BSN Cloud: https://brightsign.zendesk.com/hc/en-us/articles/360059584233-BSN-cloud-ports-and-URLs-for-the-BrightSign-players
Any questions about Brightsign player setup should be directed to email@example.com
Please see our Carousel Cloud and BSN.Cloud tutorial video for a walkthrough of these concepts.
Player Setup Instructions
1. Obtain the Carousel Cloud for BrightSign provisioning URL
Log into Carousel Cloud and navigate to Configure > Players, then select Player Setup then Brightsign.
Copy the URL provided. You will enter this provisioning URL as the Custom Application URL in your BSN.Coud device setup later on.
2. Create a Device Setup in your BSN.Cloud Control Cloud
Log into your BSN.cloud account. From the dashboard select Device Setup from the drop-down by Admin.
Enter an appropriate Package Name for your setup so you can refer to this setup later. For example, you might use: “Carousel Cloud Setup”.
Under Device Type, select Custom Application URL and paste in the Carousel Cloud Provisioning URL.
Also, to make sure your player is on the latest version of Brightsign OS, click to expand Brightsign OS Update under the Advanced Device Settings, then select the Production Release.
That is all that is strictly required for a basic setup. However, if you need additional configuration for your device, you may add your configuration to this setup now. See BrightSign’s documentation for more details on available configuration options in a Device Setup.
When you’re happy with your setup, click ADD SETUP FILE TO LIBRARY.
3. Prepare to Provision your Device
Now we will instruct your BSN.Cloud network to recognize your BrightSign device, and provision it with the Device Setup you created earlier.
Head over to the Admin tab and select DEVICE PROVISIONING, then click the ADD DEVICE button
Add your player’s Serial Number found on the bottom of your BrightSign device.
Note: If you would like to add more that one BrightSign at a time you can do that by uploading a CSV file of your player serial numbers via the UPLOAD PROVISIONING FILE button on the DEVICE PROVISIONING screen. The DOWNLOAD TEMPLATE button will download a sample CSV file that you can use as a starting point.
After clicking ADD DEVICE, you will see your newly-added player in the list.
Next, select your new players and click the APPLY SETUP button and apply the Device Setup you created earlier.
Note: You must remember to apply your newly created Device Setup to your devices, otherwise they will use the Default Setup. Double check that the “Setup File” for each of your devices is showing the name of the Device Setup you created in step 2.
Note: Applying a Device Setup to a device in this list does NOT immediately apply the setup you selected. It simply specifies which Device Setup will be used the next time the device is provisioned. Continue to step 4 to continue provisioning up a new device. To re-provision an existing device with a new or updated Device Setup, see the Re-Provisioning section of our Re-provisioning a BrightSign for Carousel Cloud guide.
4. Provision and Register your Device
Now it’s time to fire up a player. If you have a brand new player, all you need to do is ensure it has a blank SD card inserted, then plug it in to a network and to power.
Note: If you are using a BrightSign that has been used previously, you will first need to Factory Reset the device.
Over the next 5 to 10 minutes, the BrightSign device will restart several times to configure the player. At the end of the process the Carousel Cloud player registration screen will be displayed. Then you may follow the on-screen instructions to register your player. For large deployments, follow the steps in this article to batch register multiple players simultaneously. Once registered, it will begin to display either your initial channel or the channel specified during batch registration.