Carousel Cloud now supports BrightSign Media players. This article provides versioning and detailed setup instructions for setting up your BrightSign Players for use with Carousel Cloud.
Supported Player Models
XT models Series 3 or 4
XD models Series 3 or 4
HD models Series 3 or 4 (performance limitations listed below)
Single video plane (heavy video content, not supported)
Slower speeds (channel changes, alerts, etc.)
Limited HTML support (custom web and interactive, not supported)
We require the most recent version of Brightsign Firmware available.
Countdown Clocks are not supported on Brightsign players.
Inverted landscape rotation is not supported on Brightsign players.
A Brightsign Player will set its initial output resolution based on the display to which it is connected. That can then be changed in DWS afterwards if necessary. Carousel has no control over the Brightsign Players output resolution. Scaling will occur in situations where a Carousel channel resolution is mismatched with output resolution.
Here is a KB outlining URL and port requirements for BSN Cloud: https://brightsign.zendesk.com/hc/en-us/articles/360059584233-BSN-cloud-ports-and-URLs-for-the-BrightSign-players
Any questions about Brightsign player setup should be directed to email@example.com
Player Setup Instructions
1. Create a BSN Cloud Account and Network.
Start by downloading BrightAuthor:connected and creating a BSN Cloud account and network using Brightsign’s instructions found here:
Additional Requirements and info
Please see our Carousel Cloud and BSN.Cloud tutorial video for a walkthrough of these concepts.
2. Obtain the Carousel Cloud for BrightSign provisioning URL
Log into Carousel Cloud and navigate to Configure > Players, then select Player Setup then Brightsign.
Copy the URL provided. You will enter this provisioning URL as the Custom Application URL in your BSN.Coud device setup later on.
3. Create a Device Setup in your BrightAuthor Connected
Log into your BSN.cloud account. From the dashboard select Device Setup from the drop-down by Admin.
Enter an appropriate Package Name for your setup so you can refer to this setup later. For example, you might use: “Carousel Cloud Setup”.
Under Device Type, select Custom Application URL and paste in the Carousel Cloud Provisioning URL.
Also, to make sure your player is on the latest version of Brightsign OS, click to expand Brightsign OS Update under the Advanced Device Settings, then select the Production Release.
If you require specific network settings, select Include Network Configuration and enter them there.
Then, proceed one of the following two ways:
Save the setup for provisioning in BSN Cloud, select ADD SETUP FILE TO LIBRARY and proceed to step 4.
Certain network configurations (such as using WiFi or enterprise network settings etc) will require that you download the device setup files to the sd card for the device to be able to connect to BSN Cloud/Carousel. If this is the case, you would then select Save Setup Files and save them to the SD card. If downloading the setup files directly to the SD card, step 4 of this guide is optional as the player will be able to add its self to the BSN Cloud account used to generate the setup files. BA Connected version 1.7+ is required for this functionality.
4. Prepare to Provision your Device
Now we will instruct your BSN.Cloud network to recognize your BrightSign device, and provision it with the Device Setup you created earlier.
Head over to the Admin tab and select DEVICE PROVISIONING, then click the ADD DEVICE button
Add your player’s Serial Number found on the bottom of your BrightSign device.
Note: If you would like to add more that one BrightSign at a time you can do that by uploading a CSV file of your player serial numbers via the UPLOAD PROVISIONING FILE button on the DEVICE PROVISIONING screen. The DOWNLOAD TEMPLATE button will download a sample CSV file that you can use as a starting point.
After clicking ADD DEVICE, you will see your newly-added player in the list.
Next, select your new players and click the APPLY SETUP button and apply the Device Setup you created earlier.
Note: You must remember to apply your newly created Device Setup to your devices, otherwise they will use the Default Setup. Double check that the “Setup File” for each of your devices is showing the name of the Device Setup you created in step 2.
Note: Applying a Device Setup to a device in this list does NOT immediately apply the setup you selected. It simply specifies which Device Setup will be used the next time the device is provisioned. Continue to step 4 to continue provisioning up a new device. To re-provision an existing device with a new or updated Device Setup, see the Re-Provisioning section of our Re-provisioning a BrightSign for Carousel Cloud guide.
5. Provision and Register your Device
Now it’s time to fire up a player. If you have a brand new player, all you need to do is ensure it has a blank SD card inserted, then plug it in to a network and to power.
Note: If you are using a BrightSign Player that has been used previously, you will first need to Factory Reset the device.
Over the next 5 to 10 minutes, the BrightSign device will restart several times to configure the player. At the end of the process the Carousel Cloud player registration screen will be displayed. Then you may follow the on-screen instructions to register your player. For large deployments, follow the steps in this article to batch register multiple players simultaneously. Once registered, it will begin to display either your initial channel or the channel specified during batch registration.